Stanly County, North Carolina

Official Site of Stanly County North Carolina

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Communications/911

Communications CenterStanly County 9-1-1 Communications Center went live in March 1994. The center is a consolidated communications center handling calls for service from every Public Safety Agency in Stanly County. The center handles approximately 107,000 calls for service each year. This includes both Emergency and Non-Emergency calls for County Law Enforcement, EMS, Fire and Rescue.

It is the goal of Stanly County 9-1-1 to provide the highest standard of professional and compassionate service to the public and agencies that we serve, and to provide these services in a way that reflects well toward our community and ourselves.

Stanly County 9-1-1 has a state of the art facility that includes, OSSI Computer Aided Dispatch Software, Mapping, CML Telephone System capable of handling TTY/TDD calls for the hearing impaired, plus Wireless Phase II capable to accept calls from cell phones with Phase II features to help pinpoint the caller’s location in conjunction with the CAD Mapping. The center also utilizes Priority Dispatch Emergency Medical Dispatch to process calls for medical emergencies and provide pre-arrival instructions to begin the EMS ALS process earlier. The CAD consoles are interfaced with the NC SBI for DCI connectivity to obtain driver’s license and registration information and to query for wanted persons. The five positions operate on Motorola CentraCom Gold radios allowing us to communicate with the responding field personnel. The center is staffed with three Telecommunicators on duty working 12 hours shifts 24 hours a day, 7 days a week.

Staff

Name
Title
Email
Kyle Griffin Director [email protected]
Jaycie Holland Communications Manager [email protected]
Rebecca Burgess Database Coordinator [email protected]

Forms

Public Information Request

Address Request

When do you call 911?

If you have an emergency such as a Fire,Police, or Medical dial 9-1-1.

If you need to report something that is NOT an emergency to the Communications Center call 704-983-4121 or 704-986-3700. Some types of calls require a response but should not be reported by calling 911. These Non-Emergency type calls include: needing an officer but it is not an emergency or for reaching county agencies after hours, such as Animal Control or Public Works.

One of our biggest problems occur during severe weather. Citizens call us to report power outages and other things that the Communications Center is not designed to handle. People think that we have a “special” number that will reach power companies, when actually, we have the same numbers that the citizens receive on their bills every month. During a recent storm this past summer, we had people dialing 9-1-1 about their Cablevision being out of service. These types of calls are NOT emergencies and can over load the Communications Center so that we can’t answer the “true” emergency calls from citizens needing help.

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Adopt an Animal
Apply for a Building Permit
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View Latest News
View Restaurant Grades
Visit the Library
Vote
Volunteer to Serve on a Board
Sign up for Emergency Alerts
Send a Secure Email

Stanly County, NC
Stanly County, North Carolina
201 S Second St | 1000 N First St Albemarle, NC
704-986-3600

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